Sales Support Coordinator

Location: Warwick

Closing Date: 22-Jun-2021

Salary: Competitive Salary + Pension + Benefits

Reference #: 137188

About the role:

This is a fantastic opportunity based at our head office in Warwick working in our sales team. We are looking for someone who loves providing a high level of customer services. Your role will be acting as a single point of contact to support orders from key account customers ensuring they have a 1st class service. You will be processing orders, receiving quote requests, handling queries and building rapport with your customers.  

You will also be responsible for:

  • To act as single point of contact for allocated key accounts
  • Maintaining excellent service levels at all times, ensuring a first-class service to all customers
  • Placing customer orders via the inhouse system and ensuring they have full after sales support, including the management of delivery information, customer queries, escalations and reporting.
  • Advising customer of stock and availability
  • Prioritise workload to ensure customer and internal SLAs are met
  • Ensure the Department is obtaining best price and availability wherever possible
  • Manage supplier relationships and performance
  • Maximise profit by promoting preferred suppliers

We are looking for:

  • Previous customer service and administrative experience
  • Excellent communication both over the phone and email.
  • A strong sense of good customer service.  
  • Comfortable working in a high volume environment.
  • Ability to adapt working styles depending on workloads. 

About your development and benefits

We aim to unlock your potential and equip you with all the skills required to move to the next stage in your career with us. This all starts with your induction where you get to know us and our business and continues with relevant training and development.  

Our people get benefits including:

  • Pension plan
  • Holiday - 23 days increasing to 25 after 2 years’ service 
  • Staff discount

About us

Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We’re the UK operating company of Ferguson plc, a FTSE 100 company with revenues of over $18 billion.

We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world’s largest specialist distributer of plumbing and heating products, you’ll have access to a wide variety of career opportunities.

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