Credit Control Team Leader

Location: Ripon

Yorkshire and Humberside

Closing Date: 14-Aug-2020

Salary: Competitive

Reference #: 133674

Wolseley UK are looking to recruit a Credit Control Team Leader to take responsibility for leading and managing a team of Credit Controllers, conducting regular customer reviews to ensure team are successfully managing customer profile as well as reviewing and improving processes and setting agreed team targets. 


You will work closely with the wider Credit team, Debt Recovery and Risk, Master Data and Reporting team to minimise debt risk whilst providing excellent internal and external Customer Service.


You will also be responsible for:

  • Lead and Manage direct reports to maximise cash collection performance and minimise Risk, ensuring all team and individual Measures and KPI’s are met.
  • Ability to influence Key internal and external stakeholders to maximise cash receivables from credit sales
  • Drive change and continually review processes in cash collection and query management
  • Make decisions on team customer portfolio as appropriate and accordance with Departmental Limits of Authority.  Only escalating where necessary.
  • 1st Point of escalation within your team.   Ensure line manager and wider business, as applicable, are advised immediately on any adverse Risks identified. 
  • Be responsible for continual development of team members.


What we are looking for:

  • Previous team leader experience within either a credit control or call centre environment.
  • Strong organisational skills with ability to manage your own time without the need for direct supervision
  • Confidence in adhering to tight deadlines including demonstrated ability to work under pressure
  • Ability to challenge and question existing processes and procedures with aim to drive Continuous Improvement.
  • Proactive approach to your work, with ability to instil proactive working methods to your team
  • Ability to drive and motivate your team, working within and setting targets and objectives
  • Ability to Identify Issues, Problem Solve independently or as part of a team, find and implement the Solution
  • Excellent communication skills, at all stakeholder levels.
  • Be able to demonstrate strong negotiation skills


About your development and benefits


We aim to unlock your potential and equip you with all the skills required to move to the next stage in your career with us, whilst earning a full salary. This all starts with your induction where you get to know us and our business and continues with relevant training and development.

Our people get benefits including:

  • Pension plan
  • 23 days holiday
  • Staff discount

About us

Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We’re the UK operating company of Ferguson plc, a FTSE 100 company with revenues of over $18 billion.

We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world’s largest specialist distributer of plumbing and heating products, you’ll have access to a wide variety of career opportunities


Apply Now