About the role:
Wolseley UK are recruiting a Branch Manager in our 'Contracts' branch in Plymouth to lead, develop and inspire the branch team to focus upon providing exemplary customer service and drive activity within the team to deliver upon all branch KPIs and targets. Build excellent working relationships with customers and other teams within WUK to develop a wide network of contacts and to ensure business development opportunities are identified and converted. Instil a culture of high standards, quality and safety in all dealings within the branch.
You will be responsible for:
Setting the branch strategic agenda, ensuring alignment of the different areas of specialisms, based upon customer insights and profiles
Translating the WUK corporate strategic objectives into meaningful tactical and operational plans for the branch team to enable the effective deployment of resources and to ensure appropriate commercial activities are undertaken
Setting a clear and inspiring direction for the branch team to ensure there is a focus upon improving customer service and maximising the customer experience
Accountable for the branch meeting all performance KPIs, including sales and margin, cost control, working capital, P&L and customer experience.
Responsible for setting and cascading appropriate targets to the branch team and ensuring effective processes are in place to enable the staff to meet and exceed such targets. The role will be accountable for assessing team performance against targets as well as taking incisive and appropriate action to address any performance-related issues
Leading, empowering and motivating the branch team and encourage an innovative approach towards the provision of solutions for clients
Develop, maintain and leverage excellent working relationships with the WUK Sales team, suppliers and external customers
Proactive approach towards business development.
Ensure the branch team are focused and targeted upon the identification and conversion of sales opportunities, as well as the maximising the sales of accounts in the local area
What we’re looking for:
Minimum 3 years’ experience operating as a Branch Manager in a busy, fast paced branch.
Strong experience of directing and developing a team within a sales environment
Commercial acumen and ability to execute commercial plans to deliver profitable results
Numeracy skills and the ability to interpret complex financial information
Able to engage, coach and develop a team
Able to communicate complex messages to a range of stakeholders and able to influence others to overcome resistance and challenges within the business in an appropriate manner
Able to demonstrate negotiation skills with external customers and suppliers
Resilience, persistence and a proactive approach towards driving opportunities and issues to a successful conclusion
High degree of customer focus
Adaptable approach – able to deliver change within a branch
Awareness of basic Health and Safety principles and methodology
IT skills – working knowledge of MS Office
About your development and benefits
We aim to unlock your potential and equip you with all the skills required to succeed in your role, whilst earning a full salary. This all starts with your induction where you get to know us and our business and continues with relevant training and development.
Our people get benefits including:
- Company Car
- Pension plan
- Holiday - 23 days
- Staff discount
Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first-choice specialist merchant for trade customers.
We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards