Area Operations Manager - London

Location: Field Based - South

West Midlands

Salary: Competitve + Bonus + Company Car

Reference #: 130001

About the role


Lead, develop and inspire the General/Branch Managers and branch sales teams of 5 large contract branches to focus upon providing a great customer experience. You will be responsible for achieving sales, gross margin and operational excellence with a clear focus on achieving best in class OTIF for our customer base. 

Drive activity within the team to deliver upon all branch KPIs and targets, as well as building excellent working relationships with customers and other teams within WUK. Ensure business development opportunities are identified and ensure the area maximises profitability through the effective management and deployment of resources.

Promote collaboration and partnership across the different areas of specialisms and within the area and surrounding areas to ensure all cross-selling opportunities are maximised and all client needs are met. Instil a culture of high-standards, quality and safety in all dealings within the area.


Role detail


Branch Locations: Basildon, Deptford, Slough, Greenford and Brimsdown.

Branch Detail: Combined turnover of circa £70M and 170 team members.


About you

  • H&S leader with proven experience to ensure an embedded safety culture
  • Exceptional customer relationship management skills
  • Experience of operating at a Senior Level, working in a multisite environment
  • P&L accountability
  • Strong leadership and influencing skills
  • Strong stakeholder management skills
  • Strong people management and an effective communicator to all levels within the organisation
  • Excellent analytical, problem solving and organisational skills
  • Ability to work independently and handle multiple initiatives
  • Proven experience of increasing engagement amongst multiple teams


About your development and benefits

We aim to unlock your potential and equip you with all the skills required to move to the next stage in your career with us, whilst earning a full salary. This all starts with your induction where you get to know us and our business and continues with relevant training and development.


Our people get benefits including:

  • pension plan
  • 25 days holiday
  • staff discount
  • company car
  • bonus

About us

Today we operate Plumb, Parts, Drain, Pipe and Climate Center as separate businesses. We are working towards bringing every part of our businesses together to form one specialist trade merchant called Wolseley.

We are the UK’s largest plumbing, heating and cooling trade specialist merchant. Soon, our entire product range will be accessible under one roof. That means customers can easily reach all our products and specialisms, delivering on our promise of helping them achieve more.

Wolseley, and our above brands, are part of Wolseley UK, which is the UK operating company of Ferguson plc, the world’s largest specialist distributer of plumbing and heating products. We supply 1.1 million customers with 1 million products carefully sourced from approximately 52,000 suppliers.


Closing Date: 20/12/18


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