Sales Support Coordinator

Location: Royal Leamington Spa

West Midlands

Salary: Competitive

Reference #: 129369

The Role:

Your role will be acting as a single point of contact to support orders from your key account. You will be processing orders, receiving quote requests, handling queries and building rapport with your customers ensuring you are providing excellent customer service.  

You will also be responsible for:

  • To act as Single Point of Contact for allocated Key Accounts
  • Maintaining excellent service levels at all times, ensuring a first class service to all customers
  • Placing customer orders via the inhouse system and ensuring they have full after sales support, including the management of delivery information, customer queries, escalations and reporting.
  • Advising customer of stock and availability
  • Prioritise workload to ensure customer and internal SLAs are met
  • Ensure the Department is obtaining best price and availability wherever possible
  • Manage supplier relationships and performance
  • Maximise profit by promoting preferred suppliers

We are looking for:

  • Previous customer service experience
  • Excellent communication both over the phone and email.
  • A strong sense of good customer service.  
  • Ability to adapt working styles depending on workloads.
  • Time management experience

About Wolseley

Wolseley UK is an operating subsidiary of Ferguson plc, a FTSE 100 company, and the world’s largest trade distributor of plumbing and heating products and a leading supplier of building materials. We build our businesses through the quality of our people – the excellent service they provide and their strong relationships with vendor and customers.

Wolseley UK also invests heavily in people through a company-wide training structure focused on developing core skills, and offers an award-winning pension and rewards package.

Wolseley UK are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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