Local Support Analyst - Fixed Term Contract

Location: Royal Leamington Spa

Yorkshire and Humberside

Other information: 40 hours per week

Salary: £Competitive

Job Title: Local Support Analyst – Fixed Term Contract until September 2018

Location: Royal Leamington Spa

Contract: Fixed Term contract until September 2018

Hours: 40 hours per week


The role:

To provide quality site support to the local office / campus and any associated buildings, users, maintain and develop the IT Infrastructure in line with Wolseley’s Global IT Strategy and to liaise with key members of staff providing excellent technical assistance and guidance.  Work is to be carried out under the supervision of the Local Support Manager.

 

Key responsibilities:

  • Support of local IT infrastructure, including network services, desktop and mobile computing hardware and software, cabling and telephony.
  • Support of applications that may be specifically used at the local site or by the operating company to which the local site / location is associated.
  • Provide general IT support to all users on the local site.
  • Contributing to maintaining relevant documentation.
  • Hardware and Software Asset Management.
  • Ensuring that standard Wolseley ITIL processes and procedures are adhered to.
  • Working with procurement to purchase IT equipment for the site.
  • Liaison with third parties in relation to outsourced services and also with other IT sections in specialist areas.
  • Support of IT related services for significant on and off site meetings/conferences.
  • Local representation of Wolseley UK IT.
  • Point of Escalation for local service delivery issues.
  • Additional responsibilities as defined by the Local Support Manager.


You will have:

  • Excellent Microsoft Office skills essential.
  • Excellent knowledge of PC hardware and Microsoft operating systems.
  • Basic understanding of TCP-IP networking and cabling.
  • Good general knowledge of using and configuring peripheral devices e.g. printers, scanners etc.
  • Understanding of ITIL service management disciplines.
Service Desk / Contact Handling
Incident Management
Major Incident Management
Problem Management
Change Management
Request Fulfilment

  • Must be customer facing and service aware.
  • Excellent communications skills at all levels, both within and outside of IT.
  • Excellent organisational skills, capable of prioritising workloads.
  • Ability to work under own initiative, sometimes under pressure.
  • Clear understanding of and commitment to high quality customer service.
  • Adaptability and flexibility, in terms of range of work carried out and hours of work.
  • Must be prepared to occasionally work outside of normal hours to meet the requirements of the business.
  • High quality problem solving skills.

Should possess or be trained to the level of:

  • ITIL Foundation Certificate.
  • Service Desk Institute Support Analyst certification.
  • Microsoft Office and Windows skills to advanced level

 

About Wolseley:

 

Wolseley is FTSE100 Company and the world’s largest trade distributor of plumbing and heating products and a leading supplier of building materials. The company is organised into trading brands, serving distinct customer groups. The brands are market leaders with outstanding reputations for supplying professionals in the construction market.

 

Wolseley UK also invests heavily in people through a company-wide training structure focused on developing core skills, and offers an award-winning pension and rewards package.

 

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