Cylinder Coordinator

Location: Royal Leamington Spa

West Midlands

Salary: Competitive

Reference #: 126557

About us

A FTSE 100 company, Wolseley is the UK's leading distributor of plumbing, heating and building materials and products, serving professionals in the construction industry through a number of trading brands.


About the role

To support the Cylinder Administration Team by processing manual updates of the cylinder process through direct customer communication. Working with Customer Account Owners to reduce outstanding cylinder rental balances and assisting to implement a formal charging process.  


Key activities:

  • Investigating and correcting serial number records within our internal sales system Wolcen.
  • Analysing overdue rental data and recognising sales opportunities.
  • Manually invoicing overdue rentals and communicating directly with the customer and supplier to resolve.
  • Working with branches to resolve customer rental queries.
  • Working with all key stakeholders to establish agreed processes for future rental purchases.
  • Working to resolve rental invoice queries and reduce overdue debt.
  • Provide support with customer complaints relating to old deposit system and claims for credits owed.

About you

  • Excellent communicator
  • Skilled in relationship building both internally and externally.
  • Analytical
  • IT proficient in Excel, Word and Outlook

Reward

As well as providing competitive salaries, we offer an impressive range of benefits including:

*  Paid holiday entitlement of 23 days rising to 25 days after two years’ service

*  Defined Contribution pension scheme

*  Flexible life and health benefits

*  Sharesave scheme

*  Confidential Employee Assistance Programme

*  Childcare voucher Scheme

*  Excellent staff discounts and voluntary benefits including gym membership and retail discounts

 

If this sound like the ideal role for you then please submit your CV today.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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