Clerk - Credit Control

Location: Ripon, United Kingdom

Yorkshire and Humberside

Salary: Competitive Salary

Reference #: 128992

We are currently recruiting 2 Clerks - Credit Control

About the role:

To provide support to the controllers and an excellent customer service to all key stakeholders. To provide excellent administration of team and department processes. Dealing with stakeholders in a professional manner, providing an excellent customer service experience. To proactively take responsibility for delivering both personal and team targets in line with KPI’s and month end deadlines. To drive a strong credit control process, identifying improvements and actively liaising with stakeholders such as Customers, Sales team, Regional Controllers and Operations as required.

You will also be responsible for:

  • Pro-actively develop relationships with Sales team, Operations and Regional Controllers across the team such that we build a supportive working relationship, reduce queries improve cross team process and communication.
  • Debt chasing and cash collection for National Account customers.
  • Chasing outstanding disputes directly with the branch.
  • Responding to customer queries in a timely manner via email and phone.
  • Attend key account business conference calls where required
  • Proactively highlighting potential areas of financial risk to the business.
  • Communicate to the business accurate and clear information for customer debt.
  • Regular contact with customers through the debt cycle to ensure invoices are clear for payment on time.
  • Timely and affective collection of all debts and customer payments.
  • Proactively reviewing existing processes & look for improvements.
  • Leading by example with regards to company policies, team charters & respect values.
  • Champion our brand & ways of working.
  • Following & adhering to audit controls on all aspects of credit control tasks.
  • Positively building relationships with internal & external stakeholders.
  • Demonstrate world class customer service throughout the team.
  • Actively engage with key stakeholders, highlighting risks or opportunities and always taking the opportunity to suggest ways to simplify.

What we are looking for:

  • Team player supporting other team members as well as other finance teams.
  • Calm, confident manner to handle potentially uncomfortable conversations.
  • Maximise cashflow whilst maintaining an excellent relationship, both internally and externally.
  • Able to build and maintain effective working relationships quickly and effectively with colleagues. Seeks and develops new relationships that will support the team.
  • Appreciates risk and able to liaise with third parties (internal or external) where appropriate.
  • Diligent. Has good attention to detail. 
  • Ability to highlight potential risks that may impact the business results.
  • Proactive and demonstrates initiative.
  • Maintaining the best customer service to stakeholders, using influencing & negotiation skills.
  • Able to travel on an ad-hoc basis when required.
  • Able to communicate clearly and appropriately to a wide variety of audiences (in all formats).
  • Can work independently or as part of a team.
  • Able to multitask and work under pressure and take ownership and accountability of actions.
  • Flexible, able to consistently meet deadlines / consistently motivated and focused on delivery.

The closing date is the 18th July
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